![]() When more than half the team is remote this is now a separate section all by itself. They mention "Record onboarding training so new hires can learn the ins-and-outs and get up to speed on their own." Loom mentions onboarding "agents" almost as an afterthought in the customer support use case but I figured I should separate this out as it applies to all team mates. I'm feeling more and more stupid in not using something like Loom. We often need to loop in the engineering team and it would make sense to simply record the damn session we already underwent with a customer rather than asking the engineering team to replicate it. There's also internal sharing of the video. Speed is a big factor.Īlso mentioned is "Add links to help articles and additional resources right in your video." which is perfect for when we want to also explain another feature which is typically the next likely feature they'll encounter. Ideally we'd want to hit a button to record, choose a window or tab, record it and then send the link in seconds. Loom mentions " Ultrafast uploads and share links copied to your clipboard let you get your message across seamlessly." Yes, this is definitely a factor. However, for creating video tutorials to be used by lots of people, this makes sense. ![]() It's partly because Upscope co-browsing itself is a visual tool for customer support but also we associate making videos with a lot of effort and the idea of doing it on the fly is odd. We don't do one to one videos on the fly. The saved replies link to documents which themselves may contain videos. We currently used saved replies to answer many chats. “My teammates and I love using Loom! It has saved us hundreds of hours by creating informative video tutorials instead of long emails and 1:1 trainings with customers.” Again, this is a habit we need to pick up.Īlso, as they have tracking and measuring built in we could check the ROI of making and sending these videos and that's one great advantage we have not considered. Just like live chat is a convenience so is video communication. They get to hear a real person communicating with them, but they’re not obliged to pick up the phone, which is very powerful.” “On outreach in particular, prospects respond well to the human element of Loom. However I have noticed that simple Loom type vids can be better for more natural walk throughs which I sometimes prefer. We do record generic videos for explaining the product but these are higher production value type vids. We send automated emails but not yet one-to-one personalised videos unless specifically requested. "Record over a website, presentation, or professional profile to put a human touch on your targeted outreach." Also, with remote work, it's a little friendlier to record vids and send them. Maybe it's just habit? Once we start using Loom we might use it a lot for team comms. Why on earth are we not using Loom? It would be faster to record and talk than type everything out. We slack, we whatsapp, we email and we use Quicktime or something similar to record video. Reading this I'm quite surprised we don't use this internally yet. "Harness the flexibility of asynchronous video to accelerate team communication and boost productivity." What are the typical use cases Loom mentions and how might we need them? For team Alignment Loom is definitely the one product we hear about the most as customers ask us to record "Loom" videos to help explain our own features. Previously Loom had 4 pricing options and they've simplified it to 3. ![]() Here is a screenshot of the original video's landing page.īelow I reply to that original video with comments and a new video. Within Loom they uniquely also allow for responding with your own video. The subsequent video would show your face in the bottom left and allow a quick sharing of the video as a link.īelow is a screenshot of the video landing page that is generated every time you do a recording. LoomĪ typical default use of any video screen recorder would be to hit record, talk and save it. ![]() We'll include use cases, key differences between them and anything uniquely interesting. There's a bunch of screen video recorders out there so we're going to investigate 3 of the most commonly mentioned (Loom, Vidyard, Cloudapp), install them, try them out and give our thoughts on each one.
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